Contact Pioneer Point
There is no contact form on this site, and that is deliberate: a form would collect personal information that Pioneer Point has no use for. Correspondence goes to one email address, which reaches the people who write and review these pages.
By email
Messages are read on Australian business days and usually answered within five working days. Please include the address of the page you are writing about and, if you are reporting an error, the sentence you believe is wrong. That single detail saves more time than anything else in a correction message.
Postal address and company details
Kalos investing s.r.o.
Na Čečeličce 425/4, Smíchov, 150 00 Praha 5, Czech Republic
Company number: 10807888
VAT: CZ10807888
Trading as: Pioneer Point (pioneerpoint.online)
Post reaches the registered office above. Email is considerably faster for anything to do with the content of this site.
What this address is good for
- Corrections
- A fact on this site that is wrong, out of date, or no longer matches what the publisher states. This is the most useful kind of message we receive. Where a correction changes a fact, the page is updated and its review date is moved forward.
- Broken or redirected links
- Publisher websites move. If a link in the comparison library no longer reaches the official site, telling us means it gets fixed before the next quarterly review rather than after it.
- Requests to add a game
- Checked against the three inclusion conditions on the method page and answered either way. Pioneer Point does not accept payment for inclusion, and a request from a publisher is treated exactly like a request from a reader.
- Privacy enquiries
- Questions about the little information this site holds, or a request to access or correct it, under the privacy policy.
- Questions about the affiliate arrangement
- The affiliate disclosure page sets it out in full; if something there is unclear, ask and it will be clarified on the page itself.
What this address cannot help with
Being clear about this saves readers writing to the wrong place when something is actually urgent.
- Game accounts. Pioneer Point has no connection to any game publisher's systems and cannot recover, unlock, restore or investigate an account. Only the publisher can, through its own support channel.
- Purchases and refunds. No transaction happens on this site. A purchase dispute goes to whoever sold you the item—the publisher or the platform store. The spending page explains how to work out which, and what the Australian Consumer Law provides.
- Technical support for a game. Crashes, installation failures, driver problems and performance questions belong with the publisher's support team, which has the logs and the release notes.
- Individual advice. The guidance pages here are general information drawn from public Australian government sources. They are not security advice, legal advice or financial advice about a particular situation.
- Urgent safety matters. For a scam, report to Scamwatch. For a compromised account or device, see the Australian Cyber Security Centre. For serious online abuse, the eSafety Commissioner. In an emergency in Australia, call 000.
What happens to your message
An email sent to the address above is held in the mailbox of Kalos investing s.r.o. for as long as the correspondence is live and then for up to twelve months, after which it is deleted. It is not added to a mailing list, because there is no mailing list. It is not passed to any game publisher, and it is not used to send you anything you did not ask for.
This site holds no other information about you. It sets no cookies, runs no analytics, loads no third-party scripts and makes no external requests at all. The privacy policy describes the complete position, including the ordinary server logs kept by the hosting provider and how to raise a privacy concern with the Office of the Australian Information Commissioner if we do not resolve one.